Support Services: here to help

The University campuses may be closed, but there is still lots of support available that you can access during this time of lockdown.  This ranges from mental health and wellbeing, to study support and help with finances.


You can access support from the Counselling and Mental Health Service through their STAR (Support Triage Advice Refer) appointments.  The 30-minute STAR appointments are currently held as either telephone or video conversations and are available Monday – Friday between 9:00am and 4:30pm.  To book, please email and include some possible dates and times you would be available to attend, as well as your full name, student ID number and a contact ‘phone number.

TALKWORC poster with text number: 85258

The TALKWORC Crisis Line is available for all students to access. If you want to talk to a trained volunteer, text TALKWORC to 85258.  TALKWORC is a confidential 24/7 text-line for any student needing urgent help and support anywhere, any time.

Support available for Year 3 key worker students in nursing, midwifery and paramedics

We want to make sure that students who are working on the front line have access to effective support during these exceptional times.  The Counselling and Mental Health Service have launched a new telephone service, SHIFTLINE.  The time slots have been scheduled to fit around work shift patterns and are available between 7.30am – 9.00am and between 8.00pm – 9.00pm.  If you would like to use this service, e-mail with your name, student ID and telephone number and you’ll get a call back from a member of the Counselling and Mental Health team during those times.

There is also an option to join a support group, where you can join regular meetings with staff and students for general discussion, advice guidance and peer support.  For more information about accessing this group, nursing and midwifery student should email Kaye Norman ( and paramedic students should email Ruth Jones (



The Advisers from theStudent Support and Wellbeing Service provide a confidential support service on a broad range of pastoral and welfare issues and would be happy to speak with you about any concerns affecting you.  Appointments can be booked by emailing  These can be held either by telephone or through Zoom.

Virtual FAC
Virtual Fancy a Cuppa poster with times & dates


Wellbeing Champions are also still working hard, posting on social media and taking part in the virtual Fancy a Cuppa sessions. These run every Tuesday and Thursday at 1pm. If you’d like to join in with the online chat, email to be sent a link.





The Counselling and Mental Health Service have a lot of self-help resources available online, with advice and support on topics from alcohol, exam anxiety and sleeping problems.

For a list of websites offering online support, firstpoint has created a new webpage listing external organisations that are available to access. You can find it on the Support Websites page.



If you are struggling financially, have questions about your Student Finance application, or want to find out more about any funding you may be entitled to, you can book an appointment to speak with an adviser from the Money Advice Service.

The team are available for either a telephone or email consultation, between 8.30am and 3.30pm, Monday to Friday.  To book, please email and include your full name, student ID number, your availability and preferred means of contact – if telephone, please include the number you wish to be contacted on.

Money Advice application form

The University has made some funding available to help students who are struggling with finances due to the sudden impact of the COVID-19 virus. If you find yourself suddenly and unexpectedly in need of short-term financial help for basic living costs, the fund offers prompt, non-repayable grants to help ease financial pressure caused by the impact of the virus. Further details and the application form can be found on the Coronavirus Relief Fund webpage.

Students experiencing greater financial difficulties, and those in difficulty for other reasons (as well as, or not including, the impact of Covid-19), can apply to the Access to Learning Fund as normal. This is now an online process and no paper documents can be accepted.  You can complete a PDF version of the form by downloading the application from the Access to Learning webpage.  Please ensure you download the form, save it to your computer, complete it fully, save it with a new name and email it as an attachment to  Do not complete the form online, as the information cannot be saved in this way.  Make sure you also attach all the supporting evidence.

If you have questions about applying for the Access to Learning Fund, please contact firstpoint to book an appointment with a Money Adviser.



Advisers from the Disability and Dyslexia Service are offering appointments from Monday to Friday, by telephone or video chat.

If you would like to have a chat about your ongoing support, get help with your DSA funding, or talk with an adviser about any aspect of being a students with a disability, medical condition or Specific Learning Difficulty (SpLD) such as dyslexia, please get in touch and email to book an appointment.



If you need advice and guidance on making a change to your course, such as selecting or changing modules, email and the team will contact you directly.  They can then follow up either by email or telephone if required.  Please make sure you are using your University of Worcester email address and include your student ID number.  More information about how the team can help is found on the Programme Advisory Service webpage.

Programme Advisers general information
Poster showing areas that Programme Advisers offer advice and guidance


The Careers and Employability Service are still here to help you whenever you need them.  Head to myCareer to book a video conference appointment with a careers adviser.  IF you need a CV or a job application reviewed, submit a myCareer query and the team will get back to you by email.

myCareer logo and banner which links to the portal

On the Careers website, there are FAQs about how the current situation is may be affecting employability,  job hunting, part-time work and graduate opportunities.  There are also links to possible part-time jobs and all the usual Careers and Employability resources.


The Study Skills webpages have been updated with information about Coronavirus and studying at home.  There are also lots of tips on working at home on the University’s Remote Working webpage including tips for video meetings, wellbeing videos and a link to online Pilates classes.

The Language Centre continues to offer 20 minute one-to-one English language support.  You can book a timeslot by visiting You will then be contacted by the tutor through email, to review your writing remotely, or have a video chat if that is what is preferred.

The Academic Writers in Residence have suspended their one-to-one support for this academic year, but have provided online writing resources for students, which you can find on the RLF webpages or access via the RLF Facebook page.

Academic Liaison Librarians can offer help, training and advice, including

  • A basic introduction to library and information resources.
  • How to find appropriate databases and resources for your subject.
  • An explanation of the principles of literature searching.
  • Advice on referencing software.
  • Support with understanding and applying University of Worcester referencing styles in assignments (excluding proof-reading of assignments or advice on rewriting of essays).

They can be contacted by email: or there is a live chat available via the library website.

For a list of other library resources, please see the Library Service Help webpage.



Religious services and support has been moved online and is accessible in a variety of digital formats. You can join services, find prayers and spiritual guidance on some example webpages below:

If you would find it helpful to make contact with our university’s Associate Chaplain, Rev. Owen Gallacher, please email



If you have difficulties accessing any of the services above, or have additional questions about what support is available, please do not hesitate to email