Support Services for September 2020

Support is available throughout the academic year and although some things may look a little different this semester, Student Services are still here for you.

You can access support from the Counselling and Mental Health Service through their STAR (Support Triage Advice Refer) appointments.  The 30-minute STAR appointments are currently held as either telephone or video conversations and are available Monday – Friday between 9:00am and 4:30pm.  To book, please email and include some possible dates and times you would be available, as well as your full name, student ID number and a contact telephone number. 

The Advisers from the Student Support and Wellbeing Service provide a confidential support service on a broad range of pastoral and welfare issues and would be happy to speak with you about any concerns affecting you.  Appointments can be booked by emailing  These can be held either by telephone or through Zoom. 

The Counselling and Mental Health Service have a lot of self-help resources available online, with advice and support on topics from alcohol, exam anxiety and sleeping problems. 

For a list of websites offering online support, firstpoint has created a new webpage listing external organisations that are available to access. You can find it on the Support Website page.  

If you are struggling financially, have questions about your Student Finance application, or want to find out more about any funding you may be entitled to, you can book an appointment to speak with an adviser from the Money Advice Service

The team are available for either a telephone or email consultation, between 8.30am and 3.30pm, Monday to Friday.  To book, please email and include your full name, student ID number, your availability and preferred means of contact – if telephone, please include the number you wish to be contacted on. 

Advisers from the Disability and Dyslexia Service are offering appointments from Monday to Friday, by telephone or video chat. 

If you would like to have a chat about your ongoing support, get help with your DSA funding, or talk with an adviser about any aspect of being a student with a disability, medical condition or Specific Learning Difficulty (SpLD) such as dyslexia, please get in touch and email to book an appointment. 

From Monday 14th September until Friday 9th October, module selection and programme advice will be available as a telephone system only: please call 01905 542727.  Lines will be open from 10am until 4pm.

From Monday 12th October, an appointment-based system will resume.

If you want to change a Semester 1 or Across Semester Module, your request must be submitted by 3pm Friday 2 October 2020. “Module Change Request” is available on your SOLE page under the ‘Course Information’ tab.

The Careers and Employability Service are still here to help you whenever you need them.  Head to myCareer to book an appointment with a careers adviser.  If you need a CV or a job application reviewed, submit a myCareer query and the team will get back to you by email. 
On the Careers website, there are FAQs about how the current situation may be affecting employability,  job hunting, part-time work and graduate opportunities.  There are also links to possible part-time jobs and all the usual Careers and Employability resources. 

The Study Skills webpages give you access to a wide range of online resources, which can assist with your coursework and assessments. There are links to videos on critical evaluation and assignment planning as well as resources covering academic writing, maths and critical thinking.  You’ll also find Study Skills Advice Sheets, which have been developed to help you to plan and carry out your coursework and assessments, making the most of the time available and helping you to achieve your potential. 

The Academic Liaison Librarians can offer help, training and advice, including:
•A basic introduction to library and information resources 
•How to find appropriate databases and resources for your subject 
•An explanation of the principles of literature searching 
•Advice on referencing software 
•Support with understanding and applying University of Worcester referencing styles in assignments (excluding proof-reading of assignments or advice on rewriting of essays) 

They can be contacted by email: or there is a live chat available via the Library Services website

Religious services and support has been moved online and is accessible in a variety of digital formats. You can join services, find prayers and spiritual guidance on some example webpages below: 

If you would find it helpful to make contact with our university’s Associate Chaplain, Rev. Owen Gallacher, please email

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