firstpoint’s five points about the IT Service…

Every Monday, firstpoint publishes five points about a topic related to life at university. This week, IT support, facilities and resources…

The University campuses have printers which also operate as scanners and photocopiers. 

Once you submit a print job to “University print on print site” from a PC on site you can print your job from any of the printers across the university. You can also print from your own device using “WebPrint”, which you can find on MyDay. Find out more on our blog about Printing on Campus.

You can scan on any of the printers around campus, and then save your files to either a USB stick, to your e-mail, or your OneDrive account.


Current students can download software for free, including the following:

  • Office 365 – including Word, Excel, PowerPoint, OneNote
  • Microsoft Teams – where you can instant message and video call students and staff, arrange video meetings and share documents.
  • OneDrive for Students – your cloud storage space where you can save and access all your work, because your files are in the cloud you can access them from anywhere from any device with an internet connection.
  • Microsoft Forms – which enables you to create a form, such as a survey or quiz, invite others to respond to it using almost any web browser or mobile device, see real-time results as they’re submitted, use built-in analytics to evaluate responses, and export results to Excel for additional analysis or grading.
  • Microsoft Stream – a video service used to upload, view, and share videos securely.
  • IBM SPSS Statistics – a powerful statistical software platform. It delivers a robust set of features that lets your organization extract actionable insights from its data.
  • Camtasia 2020 – which makes it simple to record and create professional-looking videos on Windows and Mac.

Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. To use Eduroam simply attach your device to the eduroam Wi-Fi and open up a browser. You should be prompted to enter your University username followed by your password.

Our halls of residence internet service (Glide) gives you access to internet services when living in the university accommodation.  If you need help with it, use the Glide Instructions and Glide Frequently Asked Questions.


Short-term four-hour laptop and MacBook loans are available from the self-service facility located on the ground floor of Peirson Study and Guidance Centre.

There are also several laptops and MacBooks that you can borrow for up to two weeks.  To book these, visit the IT Resources Booking system.  You will need to collect your device from the IT Desk on the 1st floor at the Peirson Study and Guidance Centre.


You can contact the IT Service team for support in a variety of ways:

  • By phone on 01905 85 7500 Monday to Friday between 8.30am and 5.00pm
  • Via Live Chat on their website
  • In person at the helpdesk on the first floor of the Peirson Study and Guidance Centre Monday to Friday between 9.00am and 5.00pm.
  • Log a help call on the IT website