firstpoint’s five points about firstpoint…

Every Monday, firstpoint publishes five points about a topic related to life at university. This week, we’d like to start by introducing ourselves…

firstpoint is a helpdesk for current and prospective students at the University of Worcester  and we’re here to be your first point of contact, which is how we got our name.

We offer guidance on accessing specialist support and provide information that will be useful throughout your studies.  We are the front desk for Student Services but we can also answer questions on a variety of topics and signpost to other teams across the University.

We’re here to help, so that you can make the most of your time at university and develop to your full potential.  You don’t need to book an appointment to speak with a firstpoint adviser, but you can contact us in advance if you’d like to arrange to speak privately. 

If you’re not sure exactly what question to ask, or you’re not be sure if we’re the right people to speak with, don’t worry.  Please come and have a chat; we’re ready to listen and, in most cases, if we don’t know the answer ourselves, we know who to ask!

You can find out more about us on our video below…


firstpoint is located on the ground floor of the Peirson Study and Guidance Centre, on the St John’s campus.  If you’re not sure where that is, you can click here to see a map of the St John’s Campus.  You can pop in to speak with us, but please remember that in September there may be a bit of a queue. But don’t let that put you off, the queue moves quickly and it doesn’t take long to get to the front!

Peirson Study and Guidance Centre, firstpoint entrance

We are open Monday to Friday, from 9am until 4.30pm, except for University closure dates and bank holidays.  And if it’s not convenient to visit us in person, you can telephone us on 01905 542551 or email

We also have a firstpoint website, which has been built to give information and guidance covering the main issues and events which may impact you while you are a student.  If you’re not sure how to find what you’re looking for, our A-Z page can be a good place to start.


It’s not unusual that alongside the exciting opportunities university offers, you may also experience some difficulties and challenges. There is lots of support available, so please let us know about any concerns you are having.

There may be times when you need some advice or information but are not sure exactly what to ask; that’s what firstpoint are here for. We can help you figure out what it is you need to know.

We can help you make contact with other services at the University, such as Money Advice, Wellbeing, or Disability support, or direct you to more information about modules, course changes or study skills.

If you want to find out a bit more information before speaking with us, there may be something on our How’s It Going webpages that can help.


If you need to find out about travelling to or around campus, borrowing a bike, getting a rail card, student bus travel or collecting a parking permit, we have lots of information. To find out more, just get in touch or look at the travel and transport section of our webpage. 

You may have an official form or document which needs to be stamped, confirming your student status; come and speak with us and we can advise on getting these completed.  Or, if you are taking a module which requires a DBS, send us an email and we can send you more information on the application process.

And if you lose your Student ID card during your studies, you can order a replacement ID online and then collect it from the firstpoint counter.

All this, and much more! Maybe you can think of a question that we’ve never been asked before…?


Every Monday, firstpoint publishes five top tips – or points – on a topic related to life at university. We cover a wide range of topics, such as making the most of your time as a student, getting help with your studies, working through the challenges of communal living or maybe looking after yourself during exams and assessments.

Why not subscribe to this blog so that you can keep up-to-date and stay informed?