firstpointFIVE001: Welcome to firstpoint

Every Monday, firstpoint publishes our top five tips on a topic related to life at university. We’ll cover a wide range of topics such as making the most of your time at university, help with your studies, working through the challenges of communal living or maybe looking after yourself during exams and assessments.

fpFIVE001 titlefirstpointFIVE001 – Welcome to firstpoint

To start the academic year 2019/20, we’d like to begin with an introduction to firstpoint; who are we and how we can help.  Let’s get started!


tip-01Tip 1: Ask firstpoint!

Hello! At firstpoint, we’re here to help you access information and support during your studies.  If you’ve got a question, whatever it might be, we’re a good place to start! Come and have a chat and find out how we can help you.  We’re open Monday to Friday from 8.30am until 5.30pm.  You’ll also find lots of helpful information on the firstpoint webpages.

Sometimes you might have a question that seems a bit weird, or you’re just not sure if we’re the right people to ask… Don’t worry, we’re here to listen! If we can’t answer your question ourselves, we’ll do our best to find the correct department for you.

tip-02Tip 2
: Looking after yourself

It’s not unusual that alongside the exciting opportunities university offers, you may also experience some difficulties and challenges.  There is lots of support available, so please speak to us about any concerns you are having.  If you’d like to speak privately, you can always ask to have a conversation away from the main desk.

There may be times when you know you need some advice or information, but are not sure exactly what to ask; that’s what firstpoint are here for. We can help you work out what it is you need to know. We can also help you make contact with other support teams at the University, such as Student Support and Wellbeing, or Counselling and Mental Health.

If you’re not sure about coming in to chat straight away and want to find out more for yourself, there may be something on our How’s It Going webpages that can help.


tip-03Tip 3: Booking Appointments

Do you need to see an adviser from the Disability and Dyslexia Service, Money Advice or the Accommodation Team?  Are you thinking of broadening your horizons and studying abroad and want to find out more? firstpoint can book appointments to speak face-to-face or over the telephone with a variety of services. If you’re not sure which service you need, come and talk to us and we’ll help you work that out.  You’ll find more information about booking appointments, when appointments are available and how to book them on our appointments webpage.


tip-04Tip 4: Travel & Transport

If you need to find out about travelling to or around campus, borrowing a bike, getting a rail card, student bus travel or collecting a parking permit, we have lots of information. To find out more, just get in touch or look at the travel and transport section of our webpage.

Everyone is different and if you’re concerned about getting around, AccessAble is an on-line guide which gives the detailed information you need to work out if a place is going to be accessible to you:-  Accessable University of Worcester


tip-05Tip 5: Stay in touch

There are several ways that you can contact firstpoint.

icon - 1-2-1Visit us on the ground floor of the Peirson Study and Guidance Centre on the St John’s Campus.  You can find a campus map and a 360 degree view of firstpoint on our homepage in the “How to find us” section.

icon- phonePhone us on 01905 542551 and if we’re unable to answer your call, you can leave us a message and we’ll call you back.

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Email us at

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Why not have a look at our webpages to find out more about what we do?  You can also follow us on Twitter and Facebook and subscribe to this blog to get regular updates on news and events.